Live Chat Agent

Chat agents provide first line of communication to online customers. They work with companies and organizations that sell products over the internet. Answering customers’ questions, chatting online and providing assistance to them in the buying process are the main role that these agents execute. In a way they are responsible of generating sales by providing excellent customer service. Their tasks include the following :

  • Respond to customers on chat
  • Maintain client relationship for business and help the sales team in achieving target
  • Perform functions such as data entry, data management and data retrieval
  • Use decision-making skills in responding for clients
  • Suggest, promote and guide clients on filing for complaints, refunds and replacements