01
Email inquiry response and ticket triage
Customer Service Representatives
A real person owning your inbox, chat queue, phone, and DMs — not a bot, not a script, same teammate every day. Trained on your tone of voice, raising CSAT, and quietly shrinking the queue your in-house team was wading through.
- Email, chat, phone, and social DMs
- Trained on your tone of voice
- Same teammate every day
Dedicated · Yours
Same teammate, every day
As seen on
What they do
A typical week, condensed .
Scope flexes to your business. Start with the highest-leverage three to five tasks below and grow the role as your needs come into focus.
02
Live chat coverage during business hours
03
Inbound and outbound phone support
04
Social media DM and comment moderation
05
Order status, returns, and refund handling
06
Knowledge-base updates and FAQ maintenance
07
Escalation routing and handoff to specialists
08
Customer feedback and review monitoring
09
Customer satisfaction survey follow-up
Common tools in this role
- Zendesk, Freshdesk, Help Scout, Intercom
- Gorgias, Reamaze (e-commerce)
- Shopify, WooCommerce admin
- RingCentral, OpenPhone, Aircall
- Plus the AI assistants in your help-desk for thread summaries and draft replies
Customer service is the role where shortcuts show up fastest. Bots can deflect simple tickets, but every “I’d like to speak to a human” makes the bot a liability. Our Customer Service Representatives own the inbox, the chat queue, the phone, and the DMs — and make every reply feel like it came from someone who actually works at your company.
Customer service often doesn’t have a dedicated owner — the work lives on whoever happens to see the message first: a founder’s phone, an office manager’s email, a sales rep’s inbox between calls, or a shared support address no one technically owns. Our reps become the dedicated person who owns it — same teammate every day, fluent in your tone, accountable for the reply, and around long enough to know your customers by name. If you ever do roll out an AI deflection layer for the easy stuff, the rep is already the tier-2 escalation it’d need.
Most placements come in fluent in two or three help-desk platforms and pick up a fourth in a week. They write the playbooks for recurring questions as they spot patterns, suggest pre-written replies for the things customers always ask, and quietly raise customer satisfaction without you noticing where the lift came from.
Get started
Two paths, one bench .
Start with a dedicated teammate — or step in fractional if you only need an hour or two a day.
Dedicated teammate
There throughout your business day
Working on what you need, when you need it
Dedicated staff, available throughout your business day — picking up whatever's piling up: email, scheduling, follow-ups, the work that keeps slipping. You don't fill a job description; you gain a teammate who learns your business and stays for the long haul.
- Dedicated to your business — not shared, not stacked
- 160 hours/month available in your time zone
- College-educated + 4+ yrs experience
- Same teammate every day — they learn your business
- Supported by us, not abandoned after kickoff
Fractional / part-time
Fractional
When you only need a few hours a day
A few hours a day from a dedicated teammate — perfect for things like social media posting, light email triage, or weekly reports. Not a shared rep splitting time across other clients' accounts; your hours are blocked for you, with the same vetted person every shift.
- Your hours are blocked for you — not split across other clients' accounts
- Same vetted bench as full-time placements
- A few hours a day on a set schedule
- Month-to-month, no long-term contract
Building out a team? We place multiple teammates in parallel — say a few customer service reps, or staff you'll train into your own systems. Let's scope it on a call →
Want the numbers? See full pricing →
Pairs well with
Often paired with another role as the work grows.
Your turn
Let's talk about your bottlenecks.
A 30-minute discovery call with a real person. No slide deck, no hard pitch.
- Walk through your operation and where this role would land
- Map the work a dedicated teammate could absorb
- Show you what a fit looks like — price, ramp, and next steps
Month-to-month engagement — no long-term contract.
Not ready for a call? Send us a quick note →
