01
Live chat on your website during business hours
Live Chat Agents
A real person watching your live chat during your business hours — not a bot, not a 24-hour callback. Replies in your tone of voice, picks up the small judgment calls a chat widget can't, and turns drive-by questions into booked demos.
- Sub-30-second response time
- Multi-tab, multi-channel
- Same teammate every day
Dedicated · Yours
Same teammate, every day
As seen on
What they do
A typical week, condensed .
Scope flexes to your business. Start with the highest-leverage three to five tasks below and grow the role as your needs come into focus.
02
Help-desk live chat (Intercom, Drift, HubSpot)
03
Social DM coverage (Instagram, Facebook, X)
04
Pre-sales and pricing questions
05
Order status and shipping updates
06
Lead qualification before handoff to sales
07
Reply-template library maintenance
08
Daily chat-volume + CSAT reporting
Common tools in this role
- Intercom, Drift, HubSpot Chat, Tidio
- LiveChat, Olark, Crisp
- Shopify Inbox, Gorgias chat
- Instagram + Facebook DM, Sparkcentral
- Plus the AI assistants in your chat tools as a drafting copilot
Live chat is judged on two numbers: median response time and resolution rate. Visitors who wait more than a minute close the tab; visitors who get a generic “Thanks, someone will reach out” never come back.
For most companies, the live chat that converts visitors today is whoever happens to be at a computer — a founder between meetings, a sales rep between demos, a marketing coordinator between projects. The widget is sitting open but nobody’s really watching it, and visitors close the tab. Our Live Chat Agents become that person: someone who’s actually there during your business hours, knows your product, and replies in your voice. If you eventually layer an AI bot on top for after-hours, your agent is already the human-escalation tier it’d need.
Our Live Chat Agents are at the keyboard the whole shift — no “be right back” messages, no chats sitting unread for ten minutes while they’re at lunch. They write the way your brand sounds, log every chat in your CRM, and make the small judgment calls that turn a drive-by question into a booked demo: a tone tweak, a follow-up offer, a useful link the visitor didn’t know to ask for, the moment to hand off to a closer.
Get started
Two paths, one bench .
Start with a dedicated teammate — or step in fractional if you only need an hour or two a day.
Dedicated teammate
There throughout your business day
Working on what you need, when you need it
Dedicated staff, available throughout your business day — picking up whatever's piling up: email, scheduling, follow-ups, the work that keeps slipping. You don't fill a job description; you gain a teammate who learns your business and stays for the long haul.
- Dedicated to your business — not shared, not stacked
- 160 hours/month available in your time zone
- College-educated + 4+ yrs experience
- Same teammate every day — they learn your business
- Supported by us, not abandoned after kickoff
Fractional / part-time
Fractional
When you only need a few hours a day
A few hours a day from a dedicated teammate — perfect for things like social media posting, light email triage, or weekly reports. Not a shared rep splitting time across other clients' accounts; your hours are blocked for you, with the same vetted person every shift.
- Your hours are blocked for you — not split across other clients' accounts
- Same vetted bench as full-time placements
- A few hours a day on a set schedule
- Month-to-month, no long-term contract
Building out a team? We place multiple teammates in parallel — say a few customer service reps, or staff you'll train into your own systems. Let's scope it on a call →
Want the numbers? See full pricing →
Pairs well with
Often paired with another role as the work grows.
Your turn
Let's talk about your bottlenecks.
A 30-minute discovery call with a real person. No slide deck, no hard pitch.
- Walk through your operation and where this role would land
- Map the work a dedicated teammate could absorb
- Show you what a fit looks like — price, ramp, and next steps
Month-to-month engagement — no long-term contract.
Not ready for a call? Send us a quick note →
